jl. dr.satrio kav 3-5 DBS tower
Tipe Perusahaan: Direct employer
Since our inception in 1990, Genesys has been a pioneer in customer service, creating one of the world’s first highly scalable computer telephony integration (CTI) solutions. Today, our solutions provide maximum insight into Contact Centers.
In 2012, the ownership of Genesys transferred from Alcatel-Lucent to a company controlled by the Permira Funds with participation from Technology Crossover Ventures.
Powered by the Genesys Customer Experience Platform, our solutions enable businesses to intelligently manage interactions and improve customer satisfaction, and makes it easier than ever to align customer experiences with the perceived values they deliver—greater loyalty to the brand and higher revenue to the business.